We want all our customers to feel fairly treated, and there are too many bad refund policies out there. So here’s our commitment to you:
30 Day No-Risk Refund Policy
You have the right to cancel your account and receive a full refund of all monies paid by submitting timely notice within the first 30 days of your original signup date. The original signup date is the date that you first created an account on our system.
To submit a refund request, simply contact us by email within the first 30 days of your original signup date, quoting your Trust Vega login ID or your most recent transaction reference, and ask for refund under our 30 day no risk guarantee.
Once refunded, your access to this service will be suspended immediately.
Cancellations After 30 Days
You may cancel your subscription at any time. Cancellation will stop any future subscription payments from being charged, and your access to the service will expire at the end of your paid up subscription period.
You can cancel renewal of your subscription using the ‘one-click’ cancel option in your account, or you can contact us by email, quoting your Trust Vega login ID or your most recent transaction reference.
Please note that Trust Vega is a “pay as you go” service, so we do not issue refunds outside the 30 Day No-Risk period.
We do, however, like to be fair and reasonable.
And we recognise that a little flexibility at the edges is sometimes required.
So if you meant to cancel but left it too late and got charged, we’ll refund you if you let us know on the same day as the charge.
And if you have pre-paid more than a month ahead (e.g. annual billing), we will happily work out a prorated refund that puts you in the position you would have been in had you been paying monthly.
In other cases, we may extend your subscription renewal date, or offer a prorated credit towards future months service.
At the end of the day, we want you to feel treated fairly, so if you have an issue, please get in touch and we will do our best to take care of you.